Lloyds tsb current account12/30/2023 Please see the chart below for full data. We looked at how many banks have already introduced Strong Customer Authentication which the FCA requires must happen by March 2021). ![]() Introduction of Strong Customer Authentication Bank of Scotland, Halifax and Lloyds BankĤ. These figures were then combined and ranked where 1 represents the “best” value when it comes to overdraft fees, and 16 the “worst”:ħ. Please see the charts below for full data. We looked at how much a customer would be charged for going overdrawn by £250 for 7 days within a current account arranged overdraft, using information from the banks’ websites. Bank of Scotland, Barclays, Co-operative Bank and TSB These figures were then combined and ranked where 1 represents the “best” account setup performance, and 16 the “worst” account setup performance:ĥ. See Account Set-Up Speed chart on the right We looked at official FCA data from the ‘FCA Mandated and Voluntary Information on Current Account Services’ research. These figures were then combined and ranked where 1 represents the “best” performance and 16 the “worst”. See Customer Satisfaction chart on the right We looked at official IPSOS data from the ‘Personal Banking Service Quality’ study requested by the Competition and Markets Authority (Aug 2019). The companies were rated in the following order: Using our overall findings from the categories detailed below, Jennifer calculated ranking of the companies, from “Best” (number 1) to “Worst” (number 16). This research was carried out by Jennifer Rogers, Vice President of the Royal Statistical Society and Director of Statistical Consultancy at Oxford University, using data from Ofcom and from the providers’ own websites. ![]() Three categories were analysed: CUSTOMER SATISFACTION, ACCOUNT SET-UP TIMES, OVERDRAFT FEES and whether or not they had introduced STRONG CUSTOMER AUTHENTICATION (enhanced security measures which the FCA requires all banks to introduce by March 2021). The 16 companies used in the calculations are based on the banks with the most active current accounts (more than 150,000 in GB). A statistician from the Royal Statistical Society analysed the performance of the top 16 banks in the UK, using official data and Watchdog’s own research.
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